FAQ


Find all the answers to your questions below:


  1. Search for the Amazon product you want to buy using its ASIN Number (Amazon Standard Identification Number)
  2. Verify that the product on Payzon corresponds to the product you want to buy
  3. Click on “Buy with Paypal” to be redirected to Paypal
  4. Complete your order by entering your contact and delivery information
  5. Pay your order with Paypal
  6. Your product will then be shipped directly from Amazon to your shipping address

All products that meet the following criteria are eligible on Payzon:

  • Shipped by Amazon
  • Less than 300€

 

The products below are not eligible on Payzon:

  • Gift cards
  • Online services and Amazon subscriptions (eg Amazon Prime Video, Music, Drive, Kindle …)
  • Audiobooks
  • Kindle eBooks
  • Apps and games for Fire TV Stick and Android
  • MP3s
  • Amazon Coins
  • Birth lists
  • Subscriptions (for diapers, for example)
  • The service charge is 10% (with a minimum of 1 €)
  • This allows us to operate Payzon effectively. A part of the service charge goes to our motivated team which continuously works on improving the platform to serve you better. The taxes we charge also help us maintain fast and safe technology at all level.
  • The service charge also includes transaction fees and administrative processing fees for your order
  • Your order is processed and shipped by Amazon. Making a purchase on Payzon is like buying directly on Amazon. We are just a simple payment facilitator.
  • You have the same right of withdrawal as if you bought directly from Amazon, ie 30 days of withdrawal. In this case, contact us at [email protected] so that we send you a return form, according to Amazon terms (free or paid, depending on the case).
  • You get the same after-sales warranty as if you bought directly from Amazon. In this case, contact us at [email protected] so that we can contact the seller and send you the procedure to follow to send your product in service.
  • In case of a delivery problem, you have the same guarantees as if you bought the products directly from Amazon. In this case, contact us at [email protected] so that we open a case at Amazon to solve the problem.
  • For any other questions, you can contact us at any time at [email protected]. We will reply as soon as possible.